Frequently Asked Questions

1. What is the return period?
The return period is 30 days from the date of delivery.

2. How long does it take to process a refund?
Refunds are processed within 7 business days after inspection.

3. Are there any restocking fees?
No, there are no restocking fees.

4. Who pays for return shipping?
The customer is responsible for return shipping costs.

5. Are exchanges accepted?
Yes, exchanges are accepted for unused items within 30 days.

6. How do I start a return?
To start your return, please contact our support team at support@onandy.com.

7. What are the conditions for returning items?
All returned items must be unused, unworn, and in their original packaging with all tags attached. Please ensure the items are securely packed to prevent damage during transit.

8. What is the return address?
Please send your return parcel to our U.S. fulfillment center:

ONANDY Returns Center
5450 NW 115th Ave,
Miami, FL 33178,
United States

For a smooth return, please include your order number and proof of return (such as your tracking receipt) inside the package.

9. How do I get a refund?
Once your return is received and inspected, we will issue a refund to your original payment method within up to 7 business days. You will receive an email notification once your refund has been processed.

10. Can I exchange an item?
If you would like to exchange an item for a different product or variation, please email us at support@onandy.com within 30 days of delivery. Our support team will assist you with the exchange process and provide step-by-step instructions. All exchanged items must meet the same condition requirements as returns — unused and in their original packaging.

11. Can I cancel my order?
If you wish to cancel your order, please contact us immediately at support@onandy.com. Orders that have already been processed or shipped cannot be cancelled. We encourage customers to reach out as soon as possible after placing an order.

12. What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience caused if you receive a damaged or incorrect item. To resolve this quickly, please take clear photos of the issue and email them to support@onandy.com within 48 hours of delivery. Our team will promptly review your case and ensure you receive the correct or a replacement item.

13. What is the business information for ONANDY?
ONANDY is operated by Suprrhealth B.V., a company registered in the Netherlands.
Company Number: 92612067
VAT Number: NL863819126B01
Address: Keizersgracht 520 H 1017EK Amsterdam, Netherlands
Return Address: 5450 NW 115th Ave, Miami, FL 33178, United States

14. What are your customer service hours?

• Monday–Friday: 9:00 AM – 9:00 PM (EDT)

• Saturday–Sunday: 10:00 AM – 6:00 PM (EDT)

If you have further questions, feel free to reach out via our contact form or email us directly!